All applications are available upon request by contacting the water department.
Billing and Payment Options
Water bills are mailed on Fridays and are due 17 days later, on the following Monday.
Payment Options:
- Automated Phone Service: Call 1-866-737-1017. Have your full account number ready, including dashes.
- Online Payment Portal: Click here: Customer Portal: Perquimans County, NC and have your full account number ready, including dashes.
- Bank Draft: Applications are available at the Water Department. A voided check is required to enroll.
- Drop Box: Payments may be placed in the night deposit box at the Perquimans County Water Department Drive thru.
- By Mail: Send payments to Perquimans County Water Department, P.O. Box 7, Hertford, NC 27944.
Late Payment Penalty:
When Bills Are Due: Water bills are due upon receipt. A 10% late payment penalty is added when payment is received more than 17 days after the billing date shown on the bill.
- Delinquent Accounts: Service may be disconnected after two delinquent bills.
- Restoration Fee: A $50.00 restoration fee is required before water service can be restored. This fee applies whether service has already been disconnected or is pending disconnection.
- Holiday Due Dates: If the due date falls on a holiday, penalties are applied on the next business day.
Returned Check and ACH Policy:
Returned Payment Fee
- Returned check or ACH fee: A $40.00 fee will be charged for any check or ACH payment returned for non-sufficient funds.
- Fee waiver for fraud or bank error: If fraud or bank error caused the returned payment, the $40.00 fee may be waived when the customer provides a letter from the bank confirming the fraudulent activity or banking error.
Payment Restrictions After Returned Payments
Customers who have two or more returned checks or ACH payments within one year will be placed on restricted payment status for one year.
During the restriction period, payments must be made by one of the following methods:
- Cash
- Money order
- Official bank check
- Credit or debit card
Reinstatement and Future Returns
After one year, customers on restricted payment status may again use personal checks or ACH payments. However, if another payment is returned after reinstatement, the customer will be limited to cash, card, money order, or official bank check for all future payments to the department.
New Customers
- Monthly Billing: You will receive one bill each month.
- Meter Readings: The County reads water meters each month. Your bill shows the total gallons used and the service period covered.
- New Account Fee: A non-refundable $50.00 reconnect/transfer fee is required when opening a new account. If you own the property, the fee will be added to your first month’s bill. If you are renting, the fee must be paid up front.
- Renter Deposit and Lease Agreement: Renters must pay a $100.00 deposit and provide a copy of a rental or lease agreement signed by both the renter and the property owner. The deposit will be refunded when the account is closed and has no remaining balance. If a balance remains, the deposit will be applied to the amount owed.
Rates for Perquimans County Water System
Effective July 1, 2021
$17.50 minimum bill including the first 1,000 gallons, $9 per 1,000 gallons after the minimum.
Water Tap Fees
3/4 " = $1,500.00 1" = $2,500.00 2" = $5,000.00
